---
title: Resetting a forgotten password
description: Click Help! I forgot my password on the login page   Enter your email address and click Reset my password This step is time sensitive You have 1 hour to check your email after completing this step. Ch
---

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# Resetting a forgotten password

#### Step 1

Click **Help! I forgot my password** on the login page

![](https://knowledge.balancedcomp.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets549883bce4b06af18c065417images5a4fceae042863193800a400file-6jkAkcYrT2.png)

 

#### Step 2

Enter your email address and click **Reset my password**

![](https://knowledge.balancedcomp.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets549883bce4b06af18c065417images5a4fcf0a042863193800a407file-xJqVUnYAnX.png)

**This step is time sensitive**

You have 2 hours to check your email after completing this step.

#### Step 3

Check your email and follow the link we've sent. This will take you back to our site, where you will:

- enter your new password
- confirm your new password
- click **Update my password**

![](https://knowledge.balancedcomp.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets549883bce4b06af18c065417images5a4fd03d042863193800a41afile-1klCbiRfKx.png)

 

#### Step 4

Log in with your email address and new password!

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